To: Vice President of Sales Superior Mortgage,

We felt inspired to write to you about our Superior Mortgage counselor, Scott Lyle, who assisted us with our recent refinance.  We were very impressed with him from the first time we talked to him, and chose him from a field of several mortgage representatives we spoke to.  He was very patient and attentive, and when he spoke, it was in response to what we asked him, no canned sales pitches or corporate hype.  He made it clear he was listening to us, which made it easy and comfortable to talk to him, immediately eliminating a lot of potential anxiety.  Scott was very focused, professional, and knowledgeable, but friendly at the same time. He is a gifted communicator and easily gauged our needs.  In an industry that’s had its problems lately, it’s very reassuring to find someone of Scott’s integrity, understanding and good sense.  We think it’s something that just can’t be faked, and we wish Scott a bright and powerful future in the business, or in whatever else he may undertake.           

Please transmit to him our sincere appreciation for his services. We will gladly recommend your company to our friends and family. The computerized document signing service was convenient and easy to use.  We also liked the direct accessibility to Scott via e-mail and phone.  Sincerely,

Jeffrey & Susanna